Privacy Policy

GamFundMe respects your privacy. This Privacy Policy explains what information we collect, why we use it, when we share it, and the choices available to you.

GamFundMe is operated by GamFundMe in The Gambia.

We may collect information you provide directly, including:

• name
• phone number
• email address
• profile information
• password or authentication information
• general location
• communication preferences

When you create or manage a campaign, we may collect:

• campaign title
• story
• fundraising goal
• category
• photographs
• updates
• beneficiary information
• supporting documents

For verification purposes, we may collect identification information and documents necessary to verify an organizer, beneficiary, or payout recipient.

When a donation or payout occurs, we may process information including:

• amount
• transaction reference
• payment method
• payment status
• processing fee
• payout destination
• provider response

We may also collect technical information such as:

• IP address
• device and browser information
• security logs
• login activity
• information needed to prevent abuse

If you contact support, we keep the information contained in your message and information needed to resolve the request.

Some campaigns, particularly medical or emergency campaigns, may involve sensitive personal information.

Organizers should only publish information that is reasonably necessary to explain the campaign and that they have the right to share.

Do not publicly upload identity documents, payment credentials, detailed medical records, or other information that does not need to appear on a public campaign page.

Where GamFundMe privately requests sensitive documents for verification, we limit their use to the purpose for which they were requested and apply appropriate access controls.

We use personal information to:

• create and operate accounts
• review and publish campaigns
• process and confirm donations
• administer payouts
• verify users and beneficiaries
• prevent fraud and abuse
• investigate reports
• maintain platform security
• send transactional messages
• provide customer support
• comply with applicable laws and provider requirements
• maintain financial and audit records
• improve GamFundMe
• enforce our Terms of Service

Where required, we rely on an appropriate lawful basis such as your consent, performance of our agreement with you, compliance with a legal obligation, or our legitimate interests in operating and protecting the platform.

Crowdfunding depends on sharing information publicly.

Campaign pages may display information such as:

• campaign title
• story
• images
• fundraising goal
• progress
• organizer name
• beneficiary information
• general location
• campaign updates
• supporter activity

Donor names may be shown unless the donor uses an available anonymous-donation option.

Information that you intentionally publish on a campaign page may be viewed, copied, or shared by other internet users. You should consider carefully what you publish.

Payments and payouts are processed through third-party payment providers.

GamFundMe shares with these providers information reasonably required to:

• create payments
• confirm transactions
• detect fraud
• calculate processing costs
• settle funds
• complete payouts

Depending on the payment method, the provider may separately collect information under its own terms and privacy practices.

GamFundMe does not need to store your mobile-money PIN, card PIN, or other authentication secret used directly with a payment provider.

We may share personal information with service providers that help us operate GamFundMe, including:

• payment and payout providers
• hosting and database providers
• authentication services
• SMS and email providers
• security and fraud-prevention services
• customer-support tools
• analytics providers

These providers receive only information reasonably required for the service they provide.

We may also disclose information where:

• required by law, court order, or lawful request
• necessary to investigate fraud or unlawful activity
• necessary to protect GamFundMe or another person's rights or safety
• required as part of a legitimate corporate transaction such as a merger or acquisition

GamFundMe does not sell users' personal information to advertisers.

GamFundMe may send important transactional or security communications concerning:

• account verification
• login activity
• campaign review
• donations
• payouts
• security incidents
• important platform changes

Where we send promotional communications that require consent, you may withdraw that consent or unsubscribe.

Opting out of marketing does not prevent us from sending essential service or security messages.

GamFundMe may use cookies or similar technologies that are necessary for:

• login
• security
• user preferences
• operation of the website

If we use optional analytics, advertising, or other non-essential technologies that require consent, users will be given an appropriate choice before those technologies are used.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Some records may need to be retained after an account is closed, particularly:

• transaction records
• payout records
• fraud-prevention records
• audit records
• dispute records
• legal-compliance records

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

We use technical and organizational measures designed to protect personal information, including:

• access controls
• authentication protections
• restricted administrative access
• audit logging
• appropriate safeguards for sensitive actions

No internet service can guarantee absolute security.

Users are responsible for protecting their own passwords, devices, and account credentials.

If you believe your account or information has been compromised, contact us immediately.

Subject to applicable law, you may have the right to:

• know how your personal information is being used
• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of information where applicable
• request restriction of certain processing
• object to certain processing
• withdraw consent where processing is based on consent
• raise a complaint regarding the handling of your personal information

Some requests may be limited where retention or processing is required for legal, security, fraud-prevention, payment, or dispute purposes.

We may need to verify your identity before acting on a privacy request.

GamFundMe organizer accounts and payout features are intended for people aged 18 or older.

Campaigns may raise money for children, but an adult organizer must have appropriate authority or consent to share the child's information.

We encourage organizers to minimize information published about children and avoid unnecessary sensitive details.

If we learn that personal information relating to a child has been collected or published without appropriate authority, we may remove or restrict it.

Some providers used to operate GamFundMe may process or store information outside The Gambia. Where personal information is transferred internationally, we will take appropriate steps required by applicable law to protect it.

If a security incident affects personal information, GamFundMe will investigate it and take appropriate steps to limit harm. Where notification to affected users or the relevant authority is required by applicable law, we will make the required notification.

We may update this Privacy Policy as GamFundMe, our providers, or applicable law changes. Material changes will be communicated through an appropriate method. The current version and effective date will always be available on this page.

For privacy questions or requests:

Users may also have the right to raise a complaint with the authority responsible for data protection in The Gambia.